START WITH WHAT IS VISIBLE NOW
Do not let an old message overrule the current account screen
A closure request made while a transaction, review, event or support case is unresolved can complicate both the final status and access to records. That is why requesting closure should begin with the page attached to the signed-in profile, not with a remembered rule or a forwarded screenshot.
Read labels literally. Separate what is available, what is pending, what needs another action and what has already finished. If a date or amount matters, write down the time zone and the precise status. This turns closing an IN7 profile into a set of facts rather than a guess.
- 01
Review balances and pending transactions.
- 02
Leave active events or offers in a known state.
- 03
Download permitted account records.
- 04
Read the data and reopening policy.
- 05
Keep access until final confirmation arrives.

