Credentials
Check identifier, keyboard and password.
IN7 / SECURE ACCESS
One careful attempt is better than repeated codes
Start from the current IN7 entry page, type the registered identifier without spaces and use the newest password. Keep automatic date and time enabled before requesting one OTP.
If access fails, read the error and use the displayed recovery route. Support needs the error, time and device—not your password or verification code.
On a shared phone, avoid saving credentials and sign out completely when finished.
OTP
Request one code and use the newest message.
Recovery
Follow the account route and keep codes private.