IN7 / SUPPORT DESK

Give support a clean starting point

Name the feature, expected result, actual result and exact time in IST. Copy the visible message and include the device, app version, connection or payment method only when relevant.

Use one thread and keep its reference. Redact OTPs, passwords, PINs, full account numbers and unrelated notifications from every attachment.

Before sending, read the message once as if the investigator knows nothing about the case. Add the missing date, reference or status; remove repetition and private data.